Say hello.
William reads every email personally. For order questions, use the form below — it gets to the right place faster.
Quick answers.
How long does shipping take?
Domestic orders arrive in 3–5 business days. International shipping typically takes 7–14 days depending on your location and customs.
What’s your return policy?
We accept returns within 30 days of delivery on unworn, unwashed items in original condition. Start a return through the form above.
Do you offer custom or extended sizing?
We’re working on expanding our size range. In the meantime, reach out — we’ll do our best to point you in the right direction.
I have a travel question. Can you help?
Absolutely. William and Heather have traveled to 40+ countries with Elko. Drop us a message and we’ll share what we know.
Do you offer wholesale or trade pricing?
Yes — we work with select boutiques and pet-friendly hotels. Choose “Wholesale / trade” in the form and tell us about your store.
Can I send Elko a treat?
Elko accepts all biscuit-based diplomacy. Use the form and we’ll share a mailing address — he’s very professional about acknowledgments.